International Satisfaction Association (ISA)

Marketing Strategy & Analysis

Develop, plan and organize domestic or international marketing strategies.

Product & Services Marketing

Develop and manage marketing mix policies.

Customer Relations and Services

Enhance customer relations and services in a quality approach.

Consultative Sales

Improve efficiency by responding to clients’ needs in a more personal way.

Communication – Management

Enhance customer relations at contact and advisory levels to strengthen loyalty.

Difficult Customers and Situations

Improve customer service as part of a violence prevention policy.

Psychosocial Risk

Put in place a prevention policy (alcohol and drugs, stress, burn-out, suicide).

Team Supervision

Put in place a qualitative approach aimed at improving professional practices.

Health and Clinical Therapy

Assimilate new developments in neuroscience on the importance of stress, emotions and relationships in relation to the environment, society and family.

Social – Education - Assistance

Assimilate new psych-educational knowledge on the effects on our brains of stress, emotions and relationships.

Professional Activities